Frequently Asked Questions
Everything you need to know about your True Sea Moss order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories may be final sale.
How do I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I ensure I choose the right size?
Please refer to our detailed Size Guide located on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.